Returns & Refunds policy

Cancellations & Refunds

You are entitled to cancel your order within 7 days without giving a reason for doing so, for a full refund. In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement emailed to tiffany@tiffanybrawn.com within the 7-day timeframe. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Returning Goods

Since the original artwork is a one-of-a-kind, delivered purchases are non-refundable unless the artwork is damaged during delivery. In such cases, clear photos of the damaged artwork and packaging must be submitted immediately upon delivery and with date and time stamps. We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

You are responsible for the cost and risk of returning the artwork to us at the following address

7007 Somenos Road V9L 5Z5 Duncan BC

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you. If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, we will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail tiffany@tiffanybrawn.com